Customer Service

Section Navigation

  • TRACK YOUR ORDER.
    Visit our online order tracking page.
    You'll find the latest information on delivery there.
  • EMAIL US.
    Fill out a customer service form.
    You will receive a reply via email promptly.
  • CALL US.
    To place an order, call 1-800-FLOWERS® (1-800-356-9377).
    For Customer Service, call 1-800-994-3457.

These are the most-asked questions to 1-800-FLOWERS.COM/1-800-BASKETS.COM's Sales & Service Specialists:

  • Is it safe to use my credit card online?
  • Which credit cards or payment types are accepted?
  • When will my credit card be charged?
  • What happens after I place an order?
  • How do I check the status of my order?
  • How are shipping and delivery charges determined?
  • Do you offer delivery outside the continental United States?
  • Will I be charged sales tax?
  • Do you deliver to military installations?

Browse these topics for more frequently-asked questions and information

  • SHIPPING AND DELIVERY INFORMATION
  • Delivery Methods
  • Packaging Information
  • Delivery Restrictions
  • Peak Holiday Times
  • SERVICE CHARGE AND PAYMENT INFORMATION
  • Payment Methods
  • Sales Tax
  • Service Charges and Shipping Rates
  • Promotion Codes

  • VIEWING AND CHANGING ORDERS
  • What Happens After You Place an Order
  • Order and Delivery E-Mail Confirmations
  • Order Tracking
  • Cancelling an Order



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