Ordering Information
We want your shopping experience to be exceptional and easy. So, for your convenience, below is information about ordering.
Payment Methods
We accept the following major credit cards: American Express,
MasterCard, Visa and Discover Card.
Sales Tax
Sales tax is collected if your shipment mailing address is
in Arizona, California, Florida, Nevada, New Mexico, New York, Ohio,
Oklahoma, Texas or Virginia.
Shipping and Delivery
For details on shipping and delivery charges, please click
here.
Sending Multiple Gifts
If you need to send gifts to more than one recipient or location, just
enter each recipient as a separate order. For faster service, please
call one of our customer service representatives at 1-800-227-5387.
Substitutions
Our goal is to get your order to its destination on time. That is why
we may substitute ingredients or decorative items in extreme weather
conditions or if we are out of stock on an item. We will always replace
the item with one of equal or greater value to ensure your gift arrives
ion time. In making substitutions, we take great care in finding gifts
that will meet or exceed the expectations of you and your recipient.
Cancellations and Order Changes
You can cancel or change same day web orders as long as you
have your web order confirmation e-mail and call our customer service
department before 11:00 p.m. ET on the day of your order.
Return Merchandise
We guarantee that you will be 100% satisfied with your purchase.
If you are not completely satisfied with your purchase, please contact
us immediately at 1-888-227-5387.
If your shipment arrives damaged, or there is a problem with your selection, please contact our customer service department immediately at 1-888-227-5387 and we can arrange for a replacement.
Other Questions
Review our Frequently Asked
Questions (FAQs) area for answers to the most commonly asked questions.
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