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Celebrations FAQ by Category

Celebrations Passport® is an annual membership that auto-renews and offers free standard shipping / no service charges on eligible gifts delivered weekdays across the 1-800-Flowers Family of Brands—plus exclusive member offers and seasonal surprises throughout the year.

We are currently not accepting new enrollments into the Celebrations Passport® Program; however, existing Members can continue to use and renew their membership.

Your Celebrations Passport® membership is automatically renewed and billed annually, at the then-current rate, to the method of payment used at the time of enrollment or any eligible method of payment on file.

Before your renewal, we’ll email you a reminder with your upcoming renewal details, including the renewal date, membership renewal fee and where to find more information. After your membership renews, you’ll receive a confirmation email.

To renew early or update your payment method, visit https://www.1800flowers.com/account/passport.

To stop auto-renewal for your Celebrations Passport® membership, you can choose one of the following options:

Online: Sign in to your account at https://www.1800flowers.com/account/passport and click on the Turn Off Auto-Renew button.

Email: Contact us at managesubscriptions@1800flowers.com.

Phone: Call 1-844-810-6091 to speak with a customer service representative.

Be sure to update your renewal settings before your renewal date. If you turn off Auto-Renew, your membership will still remain active through the end of your current term."

To check your membership status or auto-renewal date, sign in at https://www.1800flowers.com/account/passport. There, you can also update your payment method and manage auto-renewal.

If you have questions about your membership, or need help managing your auto-renewal setting, our dedicated Loyalty Care Team is here to help:

Email: managesubscriptions@1800flowers.com

Phone: Call 1-844-810-6091

Customer service hours and response times may vary during peak seasons and holidays.

Yes. To receive Free Standard Shipping/No Service Charge and other member benefits, you must be signed in with the email address used when you enrolled in Celebrations Passport®.

If placing an order by phone, be sure to provide the same email address associated with your membership so our team can apply your benefits correctly.

Free Standard Shipping is available on most carrier-delivered products that are eligible for weekday delivery using a Standard or Ground shipping method or that would otherwise incur a Standard Charge, as defined on 1-800-Flowers.com and our Affiliate Websites.

Eligibility is based on the specific item and its delivery options. Shipping eligibility may also vary based on destination zip code or product restrictions. Any applicable shipping charges or surcharges will be shown during checkout based on your product selection and delivery details.

Most florist-delivered gifts across our Family of Brands qualify for No Service Charge under your Celebrations Passport® membership when scheduled for weekday delivery two or more days from the order date.

Same-Day, Next-Day, and Weekend delivery options are available but may include an additional expedited surcharge. Eligibility and fees will be shown during checkout based on your delivery selection.

Expedited delivery surcharges apply when you choose Same-Day or Next-Day Delivery for qualifying products. A Saturday Delivery surcharge may also apply for both Local Florist Delivery and Direct Shipped items.

During peak seasons and holidays, we offer additional delivery options. In some cases, surcharges may apply, and any applicable fees will be clearly displayed when you select your delivery date at checkout.

"Wine gifts do not qualify for Free Standard Shipping, but Celebrations Passport® members enjoy a discounted flat-rate shipping fee of one cent ($0.01) on eligible wine gifts, where permitted by law.

Shipping availability and restrictions vary by state, and all applicable fees will be displayed during checkout."

Your Celebrations Passport® membership gives you access to free standard shipping and no service charges across our Family of Brands, including: 1-800-Flowers.com® Harry & David® Cheryl’s Cookies® The Popcorn Factory® Shari’s Berries® PersonalizationMall.com® FruitBouquets.com® 1800Baskets.com® Wolferman’s Bakery® Simply Chocolate® Things Remembered® Celebrations.com® Vital Choice®

Plus, members can apply their $3.99 stand-alone greeting card benefit on CardIsle.com.

Yes! You can enjoy Free Standard Shipping / No Service Charge on weekday delivery of eligible items across multiple brands in one transaction, as long as you're signed in and the products qualify.

Celebrations Passport® is tied to the email address you used at enrollment and cannot be transferred to a new email address.

If you need to use a different email, contact us at managesubscriptions@1800flowers.com or call 1-844-810-6091.

Celebrations Passport® is for individual use and is tied to the email address used at the time of enrollment. To ensure benefits apply, the enrolled member must be signed into their account when placing an order or calling customer service.